Help and information
Frequently asked questions
Helpful answers about rental cars, reserving, paying and travelling in Curaçao.
Reservations
How does reserving work?
You send a request via the website, or by email or phone. We confirm via WhatsApp and also send an email. During office hours we reply within an hour, otherwise within 12 hours. We reply through the channel you use to contact us: WhatsApp, email or phone.
Is my request immediately a reservation?
No. A reservation is only final after our confirmation and after you have provided your credit card details as a guarantee.
What if the car I want is not available?
You will get an upgrade to a higher class.
Is there a minimum number of rental days?
A minimum of 3 rental days.
Can I request a child seat?
Yes. € 3.50 per day (XCG 7).
Can I add an extra driver?
Yes, this is possible. It costs XCG 10 extra per day. The extra driver must also be on the contract and you provide a copy of their driving licence.
Can I rent a navigation system?
No navigation system is available. You can buy a road map for € 7.50 (XCG 15). We recommend the free app maps.me on your phone.
Payment and deposit
Do I have to make a down payment?
No, there is no down payment. We do ask for your credit card details in advance as a guarantee for the reservation.
How do I pay for the rental?
On pick-up: debit card, credit card (5% surcharge), cash (5% surcharge) or bank transfer.
How does the deposit work and when do I get it back?
The excess amount is blocked on your credit card (pre-authorisation). It is released when you return the car. It is back within 5 to 10 working days.
Are there hidden costs?
No. All rates are inclusive. Costs we mention by email are paid on pick-up, and any damage is recorded together at handover.
Can I cancel my reservation?
Yes. In case of unforeseen circumstances such as illness we charge € 19.50 administration costs.
Pick-up and return
Where can I pick up the car?
On working days (Mon to Fri) from 9:00 to 16:00 we offer a transfer. This can be from or to Hato airport, but we can also pick you up at your accommodation and bring you to our office. Price per trip from Seru Loraweg 31: up to 15 km XCG 15, from 15 to 25 km XCG 25, from 25 km by arrangement. The average waiting time to the airport is 20 minutes. To the accommodation the waiting time depends on the location.
What are the opening hours, and can I pick up or return outside those hours?
Mon to Fri 08:00 to 17:00. Saturday and Sunday are possible by appointment. If you arrive later, you take a taxi and the car is ready the next day. No extra surcharge outside office hours.
Do I have to refuel or recharge before I return the car?
Only Super (unleaded), never diesel. Return the car with the same fuel level. If it is lower, you pay for refuelling plus the fuel. With the EV you receive the car at about 100% and return it at about 100% as well.
Is there a mileage limit?
No, there is no mileage limit. You can drive unlimited kilometres.
Insurance and damage
What is the excess?
€ 325 (XCG 650) per claim. For drivers aged 25 or younger: € 380 (XCG 775).
What is the excess buy-out?
€ 10 per day (XCG 20), as shown with the cars. No excess if you comply with the conditions. You can request it when booking.
What is insured, and what is not?
Our cars have third-party liability insurance. There is no comprehensive cover: the standard excess applies. Tyres, windows and the underside are not covered by the liability insurance.
What do I do in case of an accident or damage?
Check that everyone is safe and leave the car where it is. Call Forensys on 199 and only move the car after permission from Forensys or the police. Then call us on +5999 513 0528.
What do I do in case of a breakdown or a flat tyre?
Call us on +5999 513 0528 (until 23:00), after that the roadside assistance on +5999 560 1571. You change a flat tyre yourself; the roadside assistance can do it for a fee. Locked out: XCG 50 for opening the car.
Rental conditions
What is the minimum age and which documents do I need?
The minimum age to rent a car is 18. You need a driving licence and a credit card. At the office we make copies of them.
Can I drive everywhere (unpaved roads, beach)?
You may drive everywhere, but take care on unpaved roads: your tyres can get punctured there.
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